<!--begin-bvseo-questions-->
<!--begin-questions-->
<div id="bvseo-questionsSection">
<div class="bvseo-question-answer" data-questionid="1659737">
<h2 class="bvseo-question">
Can the lights be replaced? The red light stopped working.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: JoeH</div>
<div class="bvseo-answer" data-answerid="1845835">
We appreciate your interest in our products and thank you for your continued patronage, please accepts our apology for the late response. We always enjoy hearing from our guests and will be happy to share this information along. We are sorry to hear that the light in your wax warmer is no longer working, unfortunately, the light in our wax warmer is unreplaceable, we sincerely apologized for the inconvenience it caused you. Please reach out to us whenever you need our assistance, and we will eager to help, you can contact us at 1-877-803-6890 and one of our consumer care representatives are happy to assist you. Have a safe day!
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2020-06-03</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1564124">
<h2 class="bvseo-question">
I have the white frosted glass Chesapeake Bay diffuser. I was given as gift. Had in guest room to keep fresh. Last guest said it kept beeping. Instructions please, I threw away packaging.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: CatMar</div>
<div class="bvseo-answer" data-answerid="1845599">
We admire your interest in our products. We understand that you wanted to know how to use the Lantern - White Frosted Chesapeake Bay Candle&reg; Essential Oil Diffusers. Add 5 - 7 drops of Chesapeake Bay Mind &amp; Body 100% pure essential oil (sold separately) to the water depending on your preferred fragrance strength. Reattach the reservoir cover. Replace decorative glass cover. Plug into 120VAC electrical outlet and turn the diffuser on to release the essential oil fragrance into the air. We hope this answers your question. If you need more assistance, please don't hesitate to contact us. You may call us at 1-877-803-6890, Mon - Fri: 9 am-8 pm EST, Sat: 10 am-6 pm EST, Closed Sunday, or send an email to info@yankeecandle.com.
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2020-06-03</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1719489">
<h2 class="bvseo-question">
i bought it a month ago and it has stopped working suddenly. what do i do
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: sanzil</div>
<div class="bvseo-answer" data-answerid="1834695">
We appreciate your interest in our products and thank you for your continued patronage, please accepts our apology for the late response. We are sorry to hear that the essential oil diffuser that you have is no longer working. We care dearly for the satisfaction of our guests, such as yourself. Hence, we are most eager to help. Please allow us to turn this around. Please call us at 1-877-803-6890 and one of our consumer care representatives are happy to assist you. Have a safe day!
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2020-05-28</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1379267">
<h2 class="bvseo-question">
When I push the power button if goes green then red then turns off what do I do to get it to work?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Ashlynsapp</div>
<div class="bvseo-answer" data-answerid="1467381">
Green means the mist will emit constantly, red means it will emit intermittent and no light means the unit is powered off.
<div class="bvseo-author">Answered by: Hyde bug</div>
<div class="bvseo-pubdate">Date published: 2020-07-07</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1394056">
<h2 class="bvseo-question">
I followed the directions and plugged in the power cord but not mist is coming out after 45 minutes. I see 2 buttons--1 for light and one for mist. What else needs to be done to get some mist going?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Joan5b</div>
<div class="bvseo-answer" data-answerid="1400912">
Make sure rhe latern is directly over the hole where rhe mist comes out. &nbsp;If it isn&rsquo;t lined up perfectly then it won&rsquo;t work. &nbsp;
<div class="bvseo-author">Answered by: AmyLynn36</div>
<div class="bvseo-pubdate">Date published: 2022-06-22</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1374914">
<h2 class="bvseo-question">
How does water get put in unit? just pour into top....that makes a mess????
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Dolaina67</div>
<div class="bvseo-answer" data-answerid="1388611">
The frosted glass is removable which reveals a plastic container for the water underneath. You take the top off of the plastic compartment, pour the water and oil in there, put everything back on, and you&rsquo;re ready to go! Simple, easy, and mess free!
<div class="bvseo-author">Answered by: Indiab</div>
<div class="bvseo-pubdate">Date published: 2018-12-20</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1289583">
<h2 class="bvseo-question">
How much water does this hold?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Georgette329</div>
<div class="bvseo-answer" data-answerid="1331805">
The cup is marked to use maximum w/ 100 ml (3.38 oz.) of water.
<div class="bvseo-author">Answered by: CustomerLoyaltyTeam</div>
<div class="bvseo-pubdate">Date published: 2018-12-26</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1396829">
<h2 class="bvseo-question">
Today we filled it (below the line) and it didn't turn on. Water leaked from the bottom (that's stopped) and it makes a shrill alarming noise. What have we done?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Salad</div>
</div>
</div>
<script type="text/javascript">
if (document.getElementById('bvseo-questionsSection')) {
document.getElementById('bvseo-questionsSection').style.display = 'none';
}
</script>
<!--end-questions-->
<ul id="BVSEO_meta" style="display:none!important">
<li data-bvseo="bvDateModified">y_2022, m_6, d_26, h_21CST</li>
<li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.32</li>
<li data-bvseo="cp">cp_1, bvpage1</li>
<li data-bvseo="co">co_hasquestionsanswers, tq_8</li>
<li data-bvseo="cf">loc_en_US, sid_ORCL_PTC40930_PR, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li>
<li data-bvseo="diagnostics">clientName_yankeecandle</li>
</ul>
<!--end-bvseo-questions-->
<ul id="BVSEOSDK_meta" style="display: none !important;">
<li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li>
<li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li>
<li data-bvseo="ct_st">questions, product</li>
</ul>